FREQUENTLY ASKED QUESTIONS 

 

Q: What's dinner like at Actors Cabaret?

If you are having dinner at ACE we would like to see you at the theater at 6:00 PM for dinner performances starting at 7:30 and 6:30 PM for performances beginning at 8:00 PM, or 12:30 PM for brunch performances unless otherwise noted.  There's no need to arrive earlier; just come on in, say 'hi' and we'll get you seated!  Shortly after you take your seats a member of our staff will come by to answer your questions about the menu and take your orders for beverages and your dinner/brunch.  A dinner ticket includes your choice of soup or salad, bread, an entree and a non-alcoholic beverage.  Your server will explain to you the weekly specials, as well as our desserts and specialty beverages, all of which are available for an additional charge.  Chef's Specials average $6.00, Desserts range from $4.00-$6.00, and our drink specials are priced from $8.00-$10.00.  

Q: What time is Dinner/Brunch? When's the show?

Unless otherwise noted,  we open our doors at 6:00 PM for dinner shows and 12:30 PM for brunch matinees.  This gives you plenty of time to come into the theater, get seated, place your order and enjoy your meal before the show begins.  Evening performances begin at 7:30 PM, Matinees begin at 2:00 PM. During the summer ONLY the show will begin at 8:00 PM with dinner at 6:30 PM.

Q: What if I'm late?

Our ability to serve you effectively will be diminished if you are late to the theater.  We may need to limit your menu choices, serve your soup/salad/entree all at once, or we may not be able to serve you at all!  The doors to the theater are locked when the show begins and late arrivals will not be seated until intermission.  Please be on time!

Q: Does Actors Cabaret have a dress code?

No!  Actors Cabaret is the kind of place where you can feel comfortable in jeans or a tux!  ACE is "The Essence of Eugene" and all are welcome!  We're just glad you're here and we're happy to entertain you!

Q: Will I have to dine with strangers?

When you purchase tickets you have several options; on line you can choose your own seats, or let the computer pick the 'best available' seats.  Occasionally the 'best available' option will place you at a table with other patrons.  To avoid this, use the 'choose your own seats' option when ordering on line or call the Actors Cabaret box office at 541-683-4368 and purchase your tickets directly from the box office staff at no extra charge.  All seating is based on availability and the best way to get the seats you want is to purchase them at the earliest possible date!

Q: How many guests do you seat at one table?

ACE has dinner/brunch tables that seat two, four and six.  We do our best to accommodate your seating needs, however in the case of a sold out show, or an odd number of guests, we do occasionally need to seat according to the 'best available' option.

Q: Once the show starts can I move my chair around?

Feel free to adjust your chair in order to easily see the show.  Please keep in mind the necessity of the wait staff to have access to the other guests and the importance of keeping the aisle clear in the case of an emergency.

Q: Can you accommodate my special dietary needs?

Actors Cabaret offers dinners as a means of enhancing the theater going experience.  While we offer a selection of expertly prepared foods, we can also accommodate many dietary needs (Vegetarian, Vegan, Gluten Free, dairy free, etc.)  when ordered in advance.

Q: What is an appropriate gratuity?

We suggest a 18% gratuity based on the cost of your dinner, dessert and beverages.  Actors Cabaret will automatically add a 18% gratuity to all parties of six or more.

Q: Can I order drinks or dessert if I'm not having dinner?

If you have purchased a prime reserved, reserved or restricted view seat you are welcome to order beverages or desserts.  We ask that you be at the theater an hour before the show begins to place your order.  Dessert orders are taken before the show begins and are served during intermission.  Beverage orders can be taken up until 15 minutes before curtain.  The bar will close before the show begins in order for the staff to get ready for the performance. We will try to take dessert orders during intermission, but our focus is on delivering the orders placed before the show started.  Placing your beverage and dessert orders before the show begins is the best way to guarantee service.

Q: What is your policy regarding alcohol?

Actors Cabaret serves beer, wine and a limited selection of spirits before the show and at intermission.  If you are having dinner and would like to bring your own wine, there is a corkage fee of $21.00 per bottle.

Q: Are kids welcome?

Absolutely!  Actors Cabaret is an all ages venue.  Everyone attending an event at ACE must have a ticket, even children.  We do not recommend bringing children younger than six to the theater unless it's an event specifically for younger audiences.  Most productions at Actors Cabaret are family appropriate unless otherwise noted.

Q: What is your ticket policy?

The Actors Cabaret ticket policy is as follows:  All sales are final.  There are no refunds or exchanges.  Actors Cabaret does not reserve, hold or otherwise save tickets.  Phone requests for reservations are not ticket purchases.  Tickets may be purchased through our secure online ticket service with a Visa or MasterCard.  Tickets may also be purchased in person at our box office (996 Willamette Street, Eugene, OR).  Tickets at the box office may be purchased with cash, check, Visa, MasterCard or Discover.  Tickets may also be purchased over the phone (541-683-4368) with a Visa, MasterCard or Discover.

Q: How do I get in a show at ACE?


Actors Cabaret auditions actors throughout the year. Auditions are announced through our e-mail list (sign up at www.actorscabaret.org) our Facebook page, and the local papers. All positions are voluntary. Actors cast in productions are expected to be at all required rehearsals, in addition to rehearsing on their own time to memorize lines, music, and blocking directions. After the final performance actors are also expected to help strike the set, clean and organize dressing rooms and return all costume pieces used in the production.